Specialising in the science of intravenous vitamin therapy (IV)

Privacy Policy

Entity: Aesthetic Wellness Pty Ltd ABN 32 637 465 519 trading as Drip IV Infusions

Drip IV Infusions (“we”, “us”, “our”) is committed to protecting the privacy, confidentiality and security of all personal information collected during the provision of our services. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect the following types of information:

1.1 Personal & Contact Information

  • Full name

  • Date of birth

  • Address

  • Phone number

  • Email address

1.2 Medical & Health Information

Collected to ensure safe clinical care:

  • Medical history

  • Presenting symptoms

  • Allergies

  • Medications

  • Treatment notes

  • Scripts and referrals

  • Consent forms

  • Observation records

1.3 Appointment & Service Information

  • Booking details

  • Location of service

  • Preferred treatments

  • Payment details (processed securely through third-party providers; we do not store card details)

1.4 Website & Digital Information

  • IP address

  • Browser information

  • Cookies

  • Online form submissions

2. How We Collect Personal Information

We collect information when you:

  • Book an appointment (online, by phone, or through a nurse)

  • Complete medical questionnaires or consent forms

  • Communicate with us by email, phone, or SMS

  • Visit our website

  • Interact with our social media or digital platforms

We may also receive information from:

  • Your treating doctor (scripts, referrals, medical clearances)

  • Other authorised healthcare providers involved in your care

3. Why We Collect Personal Information

We collect your information to:

  • Provide safe, clinically appropriate IV vitamin and wellness treatments

  • Conduct health screening and assess suitability

  • Obtain informed consent

  • Maintain accurate clinical records

  • Communicate appointment updates and health-related information

  • Process payments and manage accounts

  • Improve our services, website performance, and client care

  • Meet legal, regulatory, and insurance obligations

4. How We Use and Disclose Your Information

Your information may be shared with:

4.1 Internal Staff

  • Registered nurses and paramedics providing your care

  • Administrative and booking staff involved in scheduling

4.2 External Healthcare Providers

Only when necessary for your treatment or with your consent, e.g.:

  • Treating doctors

  • Supervising medical practitioners

  • Pathology providers

4.3 Third-Party Service Providers

Who support our operations:

  • Booking systems (e.g., Acuity Scheduling)

  • Secure messaging services (SMS/email)

  • Payment platforms

  • Cloud storage providers (secure, Australian-compliant)

These parties are required to protect your data and may not use it for their own purposes.

4.4 Legal & Regulatory Authorities

We may disclose information if required by:

  • Law (e.g., mandatory reporting)

  • Court orders

  • Government regulators

We never sell your personal information.

5. Storage & Security

We take all reasonable steps to protect your information from:

  • Unauthorised access

  • Misuse or interference

  • Loss or theft

  • Modification or disclosure

Security measures include:

  • Encrypted cloud-based clinical systems

  • Password-protected devices

  • Restricted staff access

  • Secure script and medical document storage

  • Mandatory confidentiality for all team members 

6. Access & Correction

You have the right to:

  • Request access to your personal or medical information

  • Request corrections if details are inaccurate or incomplete

Requests can be made by contacting us in writing.
Proof of identity will be required for safety. 

7. Retention of Information

Clinical and medical records are stored in accordance with:

  • Australian health record retention laws

  • Professional guidelines (AHPRA, NMBA)

Records are retained for at least 7 years, or longer for minors. 

8. Website, Cookies & Digital Tracking

Our website may use cookies and tracking tools to improve browsing experience and analyse website performance.
You may disable cookies in your browser, although this may affect website functionality.

We may collect anonymised statistical data for:

  • Analytics

  • Website optimisation

  • Advertising insights

No personally identifiable health data is collected via cookies. 

9. Direct Marketing

We may send:

  • Appointment confirmations

  • Service updates

  • Promotions or newsletters

You may unsubscribe at any time by following the link in the message or contacting us.

We do not use sensitive medical information for marketing.

10. International Data Transfers

Your data may be stored or processed by reputable third-party service providers located outside Australia.
These providers must comply with privacy protections consistent with the Australian Privacy Principles.

11. Complaints

If you have a privacy concern or believe your information has been mishandled, you can contact us:

Email: aestheticwellnessau@outlook.com
Phone: 1300 374 728

12. Updates to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website